Frequently Asked Questions

Where is the origins of your products?
Our products are imported from Korea.
Are your products genuine and authentic?
Our products are authentic and fully imported from Korea as we do not sell counterfeit products. We only sell original products and we offered money back guaranteed for assurance.
Why some of your products do not have stock and need pre order?
Most of the products come with variety of colors, we do not carry all these products and some of the products are sold fast when restock.
Why are pre-order takes longer to delivery?
Certain suppliers and brand owner like 3 Concept Eyes has fixed the order date in a month so it were affected the shipping time.
When I can received my ordered item?
Usually it will takes about 1-3 days for shipping time and it depends on your location as well.
What happen when I received my parcel with missing items?
Please check your shipping status if so, some item are not in stock and will be delivers to you shortly when item restock, no additional shipping cost will be charged.
What happen when I ordered ready stock mixed with no-stock or pre order item?
We will arrange the shipping for you, no additional shipping cost will be charge.
What happen when item not received by me or undelivered?
Usually courier company will drop a notice in your mailbox when unable to drop the parcel, after few attempts and if nobody claimed in 2 weeks, the item will be send back to us.
Do you offer Cash on Delivery?
Currently we only offered cash on delivery in Singapore, because our products are shipped to Singapore before entered into Malaysia.
Why I can not get free shipping even I have more than 2 order inside the cart?
Currently we only offer this promotion for peninsular Malaysia customers, east Malaysia customers need to purchase more than rm150 in order to get the free shipping.
I accidentally added 2 quantities when I check out, can I get the refund?
Yes, please contact us immediately after you completed the order, the total amount will be credited to you for your next order. You may also request the balance to be refund to your bank.
I have selected wrong color, can I change after I confirmed the order?
Yes, please inform us before we ships out the items.
I have keyed in wrong shipping address, can I make changes after check out?
Yes, please inform us before we ships the items out.
Can I manually deposits to your bank account for my order?
Yes, please deposit the amount within 12 hours after your order, we will send you order confirmation for your payment.
I can't find the products I wish to buy from your website?
Please contact us, some product require special order and we will help you on this.
Why your products are cheaper than others, are your products fake?
No, we are certain about our product authenticity, because we ordered big volume from the supplier or manufacturer, we get better discount for bulk orders. We have all the invoices of our products are imported.
Why your product require pre-order and longer shipment time?
Our product are imported and ships according to supplier’s timetable, usually 15-20 days to be imported. Also customs clearance are less efficient in Johor Bahru due to Friday off day officially.
I can't find particular brand and product that I am looking for?
Please send us your request, we will get back to your request as soon as we get the stock update from our suppliers.
Do I have to purchase the requested products?
No, you don’t have to pay for any products that you has requested, we understand everyone need to be comfortable with the price before making decision.